Refund/Return Policy
RETURNS POLICY
Eligibility for Returns:
We accept returns for eligible products within 30 days of purchase. Items must be unused, factory sealed, in their original packaging, and in the same condition as received.
Initiating a Return:
To initiate a return, email support@perks7oh.com with your order number, the product name, and the reason for return.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method.
Policy Updates:
We reserve the right to modify this policy at any time without prior notice. Updates take effect immediately once posted.
Questions:
Contact us at support@perks7oh.com for any return-related questions.
CANCELLATION POLICY
Orders may be canceled within 1 hour of purchase, provided the shipping label has not been printed. If the label has been generated, a $6.00 cancellation fee applies.
How to Cancel:
Email support@perks7oh.com with your order number and reason for cancellation. If your order has not been labeled yet, it can be canceled free of charge.
Cancellation Fee:
A $6.00 fee applies to cancellations made after the 1-hour window or after label generation. This covers processing and handling costs.
REFUND POLICY
Refunds for Returns:
Once we receive and inspect your return, eligible refunds will be issued to your original payment method. Please allow up to 5 business days for processing.
Refund Timing:
Processing times may vary based on your payment provider. If you haven’t received your refund after 5 business days, contact your bank or card issuer.
Non-Refundable Items:
Used or opened items are not eligible for refunds.
Exchanges:
We do not offer direct exchanges. Please place a new order if you need a different item.
Defective or Damaged Items:
For damaged or defective products, email support@perks7oh.com within 5 days of delivery. Include photos or videos where applicable. Resolutions are handled on a case-by-case basis.
Refunds for Cancellations:
Full refunds will be issued for cancellations made within 1 hour, provided the label hasn’t been printed. After that, no refunds will be issued unless the order is canceled manually and the $6.00 fee is deducted.