Refund policy

This Returns, Cancellation and Refund Policy applies to all purchases made from ZVX, LLC dba Puredozo (“Puredozo”) through puredozo.com. Please review it before completing your purchase.

RETURNS POLICY

Eligibility for Returns:

We accept returns for eligible products within 30 days of purchase. Items must be unused, factory sealed, in their original packaging, and in the same condition as received.

Initiating a Return:

To initiate a return, email support@puredozo.com with your order number, the product name, and the reason for return.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method.

Policy Updates:

We reserve the right to modify this policy at any time without prior notice. Updates take effect immediately once posted.

Questions:

Contact us at support@puredozo.com for any return-related questions.

CANCELLATION POLICY

Orders may be canceled within 1 hour of purchase, provided the shipping label has not been printed. If the label has been generated, a $6.00 cancellation fee applies.

How to Cancel:

Email support@puredozo.com with your order number and reason for cancellation. If your order has not been labeled yet, it can be canceled free of charge.

Cancellation Fee:

A $6.00 fee applies to cancellations made after the 1-hour window or after label generation. This covers processing and handling costs.

REFUND POLICY

Refunds for Returns:

Once we receive and inspect your return, eligible refunds will be issued to your original payment method. Please allow up to 5 business days for processing.

Refund Timing:

Processing times may vary based on your payment provider. If you haven’t received your refund after 5 business days, contact your bank or card issuer.

Non-Refundable Items:

Used or opened items are not eligible for refunds.

Exchanges:

We do not offer direct exchanges. Please place a new order if you need a different item.

Defective or Damaged Items:

For damaged or defective products, email support@puredozo.com within 5 days of delivery. Include photos or videos where applicable. Resolutions are handled on a case-by-case basis.

Refunds for Cancellations:

Full refunds will be issued for cancellations made within 1 hour, provided the label hasn’t been printed. After that, no refunds will be issued unless the order is canceled manually and the $6.00 fee is deducted.

Contact: ZVX, LLC dba Puredozo, 5830 E 2nd St, Suite 7000 #26912, Casper, WY 82609, United States · support@puredozo.com · +1 (707) 387-9450